Warranty Policy

Warranty Policy

Sinogy is dedicated to providing high-quality, reliable EV charging products. This Warranty Policy outlines the terms, coverage, and procedures for warranty claims. All practices comply with the South African Consumer Protection Act (CPA) and other applicable legislation.

1. Warranty Coverage

All Sinogy products come with a manufacturer’s warranty covering defects in materials and workmanship under normal usage.

  • Warranty Period: [Insert period, e.g., 12 months] from the date of delivery
  • Covered: Manufacturing defects, faulty components, and operational failures under normal use
  • Not Covered: Damage caused by misuse, accidents, unauthorized repairs, modifications, or environmental factors

2. Warranty Claim Procedure

To submit a warranty claim, customers must:

  1. Contact Sinogy via email or phone within the warranty period.
  2. Provide proof of purchase (invoice or receipt) and product details.
  3. Include a description of the defect or issue, along with photographs if applicable.

Sinogy may request that the product be returned for inspection before approving a claim. Return shipping costs for defects covered by warranty will be paid by Sinogy.

3. Remedies

If a product is found defective under warranty, Sinogy may, at its discretion:

  • Repair the product at no cost to the customer
  • Replace the product with a new or equivalent item
  • Refund the purchase price if repair or replacement is not feasible

The chosen remedy will depend on the nature of the defect and product availability.

4. Limitations and Exclusions

  • The warranty is non-transferable and applies only to the original purchaser.
  • Sinogy is not liable for indirect, incidental, or consequential losses resulting from product failure.
  • The warranty does not limit any statutory rights afforded under South African consumer protection laws.

5. Legal Compliance

This warranty policy adheres to the Consumer Protection Act (CPA), which ensures that products are of good quality, functional, and free from defects. Customers retain all rights provided by law.

6. Contact Information

For all warranty claims or inquiries, please contact:

Sinogy
8 Hillman St
Woodmead, Sandton
2191
South Africa

Email: contact@sinogy.co.za
Phone: 011 202 0583

When submitting a claim, include your order number, product details, and a description of the issue.