Privacy Policy

Privacy Policy

Sinogy respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) 4 of 2013 and other applicable laws. This Privacy Policy explains what information we collect, how it is used, stored, and your rights regarding your personal data.

1. Information We Collect

When you interact with Sinogy, we may collect the following personal information:

  • Name, surname, and contact details (email, phone number)
  • Billing and delivery addresses
  • Payment information (processed securely by third-party payment providers)
  • Account login details, if you create an account on our website
  • Order history and preferences
  • Information you voluntarily provide through emails, forms, or customer support

We may also collect non-identifiable information for analytics, such as browser type, IP address, and website usage data.

2. How We Use Your Information

Sinogy uses personal information for the following purposes:

  • To process and fulfill orders
  • To provide customer support and respond to inquiries
  • To send transactional emails (order confirmations, shipping updates)
  • To improve our products, services, and website functionality
  • To comply with legal obligations under South African law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your information with trusted third parties in the following situations:

  • Service Providers: Couriers, payment processors, and IT service providers, only to the extent necessary to fulfill your order or provide a service.
  • Legal Requirements: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are contractually obligated to maintain the confidentiality and security of your personal information.

4. Data Storage and Security

Sinogy implements reasonable technical and organizational measures to protect your personal data against loss, unauthorized access, or disclosure.

  • Personal data is stored on secure servers.
  • Access to your data is limited to authorized personnel only.
  • Payment information is processed securely via trusted payment providers and is not stored on our servers.

5. Your Rights Under POPIA

Under POPIA, you have the right to:

  • Access your personal information held by Sinogy
  • Request correction of any inaccuracies
  • Object to the processing of your personal data under certain circumstances
  • Request the deletion of your personal information, subject to legal or contractual obligations

To exercise any of these rights, please contact us using the details in Section 7 below.

6. Cookies and Tracking

Sinogy may use cookies and similar technologies to improve your website experience and gather analytical information. Cookies do not contain personally identifiable information. You may disable cookies through your browser settings, but some website features may not function as intended.

7. Contact Information

For questions, concerns, or requests regarding your personal information, please contact our Information Officer:

Sinogy
8 Hillman St
Woodmead, Sandton
2191
South Africa

Email: contact@sinogy.co.za
Phone: 011 202 0583

8. Policy Updates

Sinogy may update this Privacy Policy from time to time. The most current version will always be available on our website. Significant changes will be communicated via email or prominent notice on our website.